Australian In-Home Aged Care: A Client’s Perspective

In our latest Conversations with G & G podcast, we sat down with Sharon, who lives with rheumatoid arthritis and relies on in-home care. Her story offered a powerful reminder that aged care is about more than just services — it’s about dignity, relationships, and respect. Here are the key takeaways from her conversation with Giovanni, Giselle, and Danni.

Relationships Matter Most

For Sharon, the best carers are those who bring warmth, humour, and companionship into her day. Whether it’s a chat while shopping or a laugh over coffee, these moments of connection are what make her feel supported, not just cared for.

Professionalism Builds Trust

Sharon highlighted how small details — a clean car, tidy presentation, and respect for her home — can make a big difference. Professionalism isn’t an “extra,” it’s a sign that her time and dignity are valued.

Feedback Shapes Quality

Speaking up isn’t always easy, but Sharon stressed the importance of raising concerns when care falls short. Giovanni and Giselle explained that the strongest providers welcome feedback, act on it, and use it to improve. That responsiveness is what separates quality care from the rest.

Providers Carry Responsibility

From the provider side, Giovanni and Giselle shared how their organisation focuses on professional standards, training, and support for their carers. They emphasised that care must balance compassion with accountability — because clients deserve both.

Together, these themes show that true quality in aged care comes from more than policies or programs. It’s built every day, through connection, professionalism, listening, and action.

👉 Listen to the full episode below